Esup helpdesk installation

Translated from Cyril Roiron, study about the development of the helpdesk's decision-making function and its relationship to training, June , tecfa. The advent of University portals [1] accelerated a phenomenon that has been observed for a long time, notably the progressive replacement of locally-deployed applications in entities, for instance with centralized applications that permit a software development geared to and around a specific institution's Information System IS.

This transformation, which has already occurred for services e. This helpdesk has already been adopted by many universities, colleges, and research laboratories in France. You can add entries as needed. It seems we're not sure of that, it's a recommendation to be more convenient for some webdav clients to use "" as the context path of slide.

You can use Slide with or without a web server behind Tomcat. There are many reasons to use a web server behind Tomcat : You have already others Applications on your server. Indeed, you can use Slide in 2 modes together in the same time , that is to say with and without web server frontend. Look at build. The "web server" is usually Apache. You can use different version of Apache : Apache 1.

And you can use also different ajp13 connector. If using Apache2. When you use a frontend web server behind Tomcat, HTTP requests and responses are alterate keep in your mind, some options can be important.

Indeed, the session doesn't persist between 2 requests, so authentication prompt is always displayed even if authentication works well. You can notice this in debug mode put org. Tips maybe it can help, but we're not sure at all :S : If you use load balancing : Modify ther server. Next you should define the jvm1 jvm route in your mod jk, mod jk2 or ajp proxy configuration.

For exemple for mod jk, you will have a workers. On the client try to connect with a dummy user, next try to connect with a real user. You can try to cancel first and next to try to login really It seems there is no more problem of lost sessions tested with Apache2. The parameter -Ddrools. Read and read again the documentation and comments in the build. Most of the problems are due to a wrong configuration. Contact the injac-utilisateurs mailing list providing your build.

Introduction 2. Important notes 3. Components 4. Property custom. Properties tomcat. Tell where the application will be deployed to be executed by the portal, typically in a webapps folder of an existing portal:. This path should be used by the portal administrator to configure the portlet context. Tell where the application will de deployed to be executed by the servlet container, typically in the webapps folder of an existing Tomcat:.

This path should be used to configure the servlet context. Evaluate Confluence today. User list not rendered as you do not have the privilege to view user profiles. Page tree.