Troubleshooting Tests Communications Diagnostics Printing Specifications Memory and Communications Specifications Label Specifications Communication Ports Physical, Environmental and Electrical Specifications QLn Series Accessories cont Appendix A Interface Cables RS Cables USB Cables Appendix B Media Supplies Appendix C Maintenance Supplies Appendix D Appendix E Appendix F Battery Disposal Product Disposal Appendix G Alert Messages Appendix H Using Zebra.
Appendix I Product Support This manual contains proprietary information of Zebra Technologies Corporation. It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies Corporation.
Since continuous product improvement is a policy of Zebra Technologies Corporation, all specifications and signs are subject to change without notice. Inasmuch as every effort has been made to supply accurate information in this manual, Zebra Technologies Corporation is not liable for any erroneous information or omissions.
Zebra Technologies Corporation reserves the right to correct any such errors and disclaims. In no event shall Zebra Technologies Corporation or anyone else involved in the creation, production, or delivery of the accompanying product including hardware and software be liable for any damages whatsoever including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss arising out of the use of or the results of use of or inability to use such product, even if Zebra Technologies Corporation has been advised of the possibility of such damages.
Because some states do not allow the exclusion of liability for consequential or incidental damages, the above limitation may not apply to you. The copyrights in this manual and the label print engine described therein are owned by Zebra Technologies Corporation. Copyright violators may be subject to civil liability. All rights reserved worldwide. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.
Please note that the use of this accessory with iPod, iPhone, or iPad may affect wireless performance. All rights reserved. All other brand names, product names, or trademarks belong to their respective holders. The following conventions are used throughout this document to convey certain information:. You will find these rugged printers will become a productive and efficient addition to your workplace thanks to their innovative design and state of the art features. Zebra Technologies is the leader in industrial printers with worldclass support for all of your bar code printers, software, and supplies.
See Appendix G for instructions on how to access manuals on zebra. See Appendix G. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy. The QLn Series battery pack is a high capacity, smart Lithium Ion battery that contains electronics which allow the printer to monitor its operating parameters.
Among these are the number of charge cycles it has undergone and its date of manufacture. The QLn Series printers will only function properly with genuine Zebra smart battery packs.
The battery health factor determines whether or not the printer can operate and what is communicated to the user via the display. After 30 seconds the printer will shut down. The QLn Series printers use the Direct Thermal method to print human readable text, graphics and barcodes. It incorporates a sophisticated print engine for optimal printing under all operational conditions.
Direct thermal printing uses heat to cause a chemical reaction on specially treated media. This reaction creates a dark mark wherever a heated element on the printhead comes in contact with the media.
Since the printing elements are arranged very densely at d. This technology has the advantage of simplicity, as there is no requirement for consumable supplies such as ink or toner. However, since the media is sensitive to heat, it will gradually loose legibility over long periods of time, especially if exposed to environments with relatively high temperatures.
The QR barcode includes human readable text URL which links the user to printer information and short videos on topics such as buying supplies, features overview, loading media, printing a configuration report, cleaning instructions, and accessory information.
QLn printers support communication with Apple devices running iOS 5 or later over a standalone Bluetooth 3. A passive NFC tag with the Bluetooth printer address will provide instant access to printer-specific information via an NFCenabled smartphone. Note: Scanning the QR code with a smartphone will provide printerspecific information at www. Bluetooth pairing applications via NFC is also possible. Plug in the AC adapter see Pg. Locate the battery compartment on the bottom of the printer. Swivel the belt clip if present to access battery com- part-ment.
Insert the battery into the printer as shown in Figure 1. It is not possible to insert the pack in an incorrect orientation. Rock the battery into the compartment as shown until it locks in place.
When the battery is first installed, the control panel indicators may briefly turn on and then go off which indicates the battery is not fully charged. Allowing battery terminals to contact conductive material will create a short circuit which could cause burns and other injuries or could start a fire. These documents detail procedures to ensure maximum reliability and safety while using this printer.
Refer to Appendix E for more battery recycling information. Do not place any charger in locations where liquids or metallic objects may be dropped into the charging bays. The Smart Charger-2 SC2 is a charging system for use with the 2-cell and 4-cell lithium-ion smart batteries used in the QLn Series printers. Product Warranty Information. Printer Software License Reset. Manage Software Licensing excluding Printers. Device Diagnostic Tool for Mobile Devices.
Find a Zebra Partner. Contact Support. Mobile Computers. Barcode Scanners. Interactive Kiosks. Location Solutions. Intelligent Edge Solutions. Temperature Monitoring and Sensing. Intelligent Cabinets.
Printer Wristbands. Index of Zebra Software. Android Apps on Google Play. Power Cord Specifications. Wireless Specifications.
Printing Specifications. Media Specifications. Ribbon Specifications. This section provides you with contact information, document structure and organization, and additional reference documents.
This User Guide is intended for use by any person who needs to perform routine maintenance, upgrade, or troubleshoot problems with the printer. Figure 1 shows the components inside the media compartment of a standard printer.
Depending on the printer model and the installed options, your printer may look slightly different. The components that are labeled are mentioned in procedures throughout this manual. The available printer options are shown in Figure 2. For information about the print modes that can be used with the printer options, see Select a Print Mode on page The available communication interface connectors are shown in Figure 3.
Your printer may not have all of the connections shown here, and a ZebraNet wireless print server option may also be present on your printer. You may send label formats to the printer through any communication interface that is available on your printer. You must supply all data cables for your application. The use of cable strain relief clamps is recommended. Ethernet cables do not require shielding, but all other data cables must be fully shielded and fitted with metal or metalized connector shells.
Unshielded data cables may increase radiated emissions above the regulated limits. An optional color touch control panel is available for purchase. Because it functions differently, it is documented in a separate User Guide.
To select the highlighted menu icon and enter the menu, press OK. The printer automatically returns to the Idle Display after 15 seconds of inactivity in the Home menu. The printer automatically returns to the Home menu after 15 seconds of inactivity in a user menu.
Any changes that you make are saved immediately. A word in the bottom-right corner of the display indicates an available action. Idle Display After the printer completes the power-up sequence, it moves to the Idle Display Figure 5.
The printer displays the current firmware version and its IP address. Click any of the icons in Figure 6 to go to the descriptions of the menu items for that user menu. A wide range of paper, polypropylene, polyester, and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to prevent premature printhead wear. Standard media can come on rolls or in a fanfold stack Table 2.
Tag stock does not have adhesive or a liner, and it is typically perforated between tags. Tag stock can come on rolls or in a fanfold stack Table 2. The media may also have black marks or other separations between labels or tags. Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is transferred to the media during the thermal transfer process. The media determines whether you need to use ribbon and how wide the ribbon must be.
When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is narrower than the media, areas of the printhead are unprotected and subject to premature wear.
Thermal transfer media requires ribbon for printing while direct thermal media does not. To determine if ribbon must be used with a particular media, perform a media scratch test. Scratch the print surface of the media rapidly with your fingernail. Did a black mark appear on the media? Ribbon can be wound with the coated side on the inside or outside Figure 7.
This printer can only use ribbon that is coated on the outside unless you purchase and install the optional spindle that allows ribbon that is coated on the inside. Contact your authorized Zebra reseller for ordering information. If you are unsure which side of a particular roll of ribbon is coated, perform an adhesive test or a ribbon scratch test to determine which side is coated. If you have labels available, perform the adhesive test to determine which side of a ribbon is coated.
This method works well for ribbon that is already installed. Peel a label from its liner. Press a corner of the sticky side of the label to the outer surface of the roll of ribbon. Peel the label off of the ribbon. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label? Unroll a short length of ribbon. Place the unrolled section of ribbon on a piece of paper with the outer surface of the ribbon in contact with the paper.
Scratch the inner surface of the unrolled ribbon with your fingernail. Lift the ribbon from the paper. Did the ribbon leave a mark on the paper? This section assists the technician with initial setup and operation of the printer.
Load the Media. Print a Test Label and Make Adjustments. When you receive the printer, immediately unpack it and inspect for shipping damage. If you are not placing the printer into immediate operation, repackage it using the original packing materials. You may store the printer under the following conditions:. If you have a problem using the printer, contact your facility's technical or systems support.
When contacting Zebra Global Customer Support, have the following information available:. Zebra responds to calls by e-mail, telephone, or fax within the time limits set forth in service agreements. If your problem cannot be solved by Zebra Global Customer Support, you may need to return your equipment for servicing and will be given specific directions.
If you purchased your product from a Zebra business partner, please contact that business partner for support. Zebra is not responsible for any damages incurred during shipment if an approved shipping container is not used.
Shipping the units improperly can possibly void the warranty. A shipping container can be purchased from Zebra if the original packaging has been lost or destroyed. To allow for proper ventilation and cooling, leave open space on all sides of the printer. For more information on maximum cable lengths and configuration, see General Specifications on page Table 3 shows the temperature and relative humidity requirements for the printer when it is operating.
Use a print mode that matches the media being used and the printer options available. The media path is the same for roll and fanfold media. Use the instructions in this section for loading roll or fanfold media in the appropriate print mode for your needs.
You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing. The majority of the illustrations in this section show roll media because the media loading path is the same for both roll and fanfold media. Remove and discard any tags or labels that are torn or dirty or that are held by adhesives or tape.
Place the roll of media on the media supply hanger. Push the roll back as far as it will go. Slide in the media supply guide until it touches the edge of the media. In which print mode will your printer be operating? For more information on print modes, see Select a Print Mode on page Delayed Cut Mode on page If you have not already done so, follow the instructions in the section Insert the Media into the Printer on page Allow the.
Loosen the thumb screw that is located on the bottom of the outer media guide 1. Thread the media under the media dancer assembly roller 1 , the media guide roller 2 , and then the upper media sensor 3. If you thread the media over them, the media obstructs the ribbon sensor and causes a false. Allow the printhead to cool. Push the media forward until it passes under the printhead assembly 1 , under the snap plate 2 , and then over the platen roller 3.
Does the media that you are using require ribbon for printing? If you are not sure, see. When to Use Ribbon on page Push back the media as far as it goes, and then slide in the outer media guide until it just touches the edge of the media. Tighten the thumb screw that is located on the bottom of the outer media guide. Rotate the printhead-open lever downward until it locks the printhead in place. The printer may perform a label calibration or feed a label, depending on your settings.
For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors on page If desired, print a configuration or other label to verify that your printer is able to print. Loosen the thumb screw that is located on the bottom of the outer media guide. Extend approximately 18 in. Remove and discard the labels from this exposed media, leaving just the liner. If desired, slide a core onto the rewind spindle until it is flush against the guide plate.
A core is not necessary for liner take-up.
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